Managing votes & duplicates

Vote on behalf of a contact

When a customer asks for something over email or a call, you can record their vote yourself. Open a post, go to Votes → Manage, pick the contact, and add the vote. The one-vote-per-contact rule still applies — a duplicate is rejected.

Merge duplicate posts

The same idea often arrives more than once. Instead of deleting a duplicate and losing its votes and discussion, merge it into the canonical post:

1. Open the duplicate post.
2. In the Merge panel, choose the post to merge it into.
3. Confirm.

Merging moves the duplicate's votes and comments onto the target, then deletes the duplicate. Votes from a contact who already voted the target are dropped so counts stay honest. Merging cannot be undone.